Shipping

Availability

All totes are in stock unless otherwise noted. There are rare instances where our inventory is not reflected correctly on our site. In such a case, we will notify you.

Rates

Shipping rates are calculated before tax is applied in your shopping cart.

Shipping Details

Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped.Orders are processed and shipped out of our Maryland facility Monday - Friday 9am to 5pm (EST). Orders are not shipped or delivered on weekends and holidays. Some delays may occur during sales, public holidays or severe weather conditions.    

Unfortunately, due to USPS cutbacks and delays, packages that are shipped are not being scanned as regularly as we'd like. Meaning we ship a package via USPS, they are not always scanning it, therefore there is no tracking available. Our shipped packages have arrived at their final destination without ever having been scanned as "accepted" by USPS. While frustrating for you, it's also frustrating for us. Sadly, we have no way to improve USPS's tracking.

Due to USPS's inefficiency, we will no longer be able to respond to shipping/ tracking inquiries within 20 days of your purchase. 

 

Shipping Holidays

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day

 

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Delivery

If you provided a cell phone number, a delivery notification will be sent via sms when your package on its way. All orders are sent with the United States Postal Service (USPS) and will be delivered to your delivery address. A signature IS NOT required for deliveries. If your lunchbox is undeliverable, it will be returned to our facility. A new shipment can be arranged for an additional shipping fee. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization, stock availability and/or delays through customs.

Tracking

Upon shipment, you will receive an e-mail or text notification containing tracking information where you can view the status of your order. All orders are fully traceable with the provided tracking number. Orders are not shipped or delivered on weekends and holidays. Some delays may occur during sales, public holidays or severe weather conditions. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization, stock availability and/or delays through customs.

Shipping Internationally

All international orders are shipped via DHL. The cost of shipping is calculated automatically based on weight and location and includes any associated duties and taxes. You will be able to view shipping charges before you submit your final order. Please note: we are obligated, by law, to declare the proper value on all shipments.

Backorders

If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both international and domestic orders). Once your order ships, you will receive tracking information shortly thereafter.

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