Shipping & Returns Frequently Asked Questions
See below for answers to the most asked questions.
Return requests must be made within 14 days of the date you receive your tote.
Returns or exchanges are offered within the contiguous United States on all tote purchases, unless otherwise noted. This offer is valid for one return or exchange per order.
We do not accept returns for items shipped outside of the United States. For questions about your international order, please contact us.
No. Surprise sale, embossed totes and select promotions are considered final sale merchandise and cannot be returned.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.