Warranty

We are committed to providing the best adult totes available in the world. We stand by the quality of our totes by offering our standard and lifetime warranties. During the life of the warranty, all totes will be replaced at no charge to you except for shipping, handling, and applicable taxes. We guarantee every item made by Thomas & Wynter. No more, no less. We believe in our totes and stand by the quality of workmanship, craftsmanship, and materials in each one.

Image of the multiple parts of the T|W lunch tote prior to it being hand sewn at the manufacturing factory

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Our Warranties Cover:

  • Failure of workmanship and craftsmanship
  • Failure of materials
  • Production defects

Our Warranties Do Not Cover:

  • To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including:
  • Shipping costs for bags returned outside of the USA
  • Bags damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
  • Bags showing excessive wear and tear
  • Bags lost or damaged due to fire, flood, or natural disaster
  • Bags with a missing label or label that has been defaced
  • Bags returned for personal reasons unrelated to product performance or satisfaction
  • Bags that indicate use other than its intended purpose
  • Bags damaged by third-party shipping companies
  • Third-party alterations made on the product
  • Bags that have been soiled or contaminated, until they have been adequately cleaned
  • On rare occasions, past abuse of our Return Policy
  • Lost/Stolen bags
  • Our All Mighty Guarantee does not cover lost or stolen packs or pack components.
  • Cosmetic Wear and Tear
    • We do not cover any reasonable aging of your tote that affects only the appearance and not the function of your pack. Be proud of your bags natural weathering! Example: Issues such as frayed stitching are not covered.

Please note every item is subject to an evaluation by our Returns Team.

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Standard Warranty

The standard warranty covers (1) year from the original date of purchase of the product subject to conditions contained above. This standard warranty will apply only to totes purchased from www.twtote.com


Lifetime Warranty

The lifetime warranty covers (5) years from the original date of purchase of the product subject to conditions contained above. This warranty can be purchased via www.twtote.com will apply only to totes purchased from www.twtote.com


Warranty Claims Process

Any warranty claims must be made by customer no later than sixty (60) calendar days after the expiration of the applicable Warranty Period. We may ask you to send us a photograph of your product to validate the claim and, in some cases, we may request that you return the product for inspection. www.twtote.com reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.


How long will it take?

Once your bag has been received, the Returns Team will have (7) business days to evaluate the return under the provisions of the warranty. If your tote does not qualify, you will be notified via email. If your tote does qualify, you will be provided tracking information for your refurbished or replaced tote.

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